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New Member

notification the recipient have another call

Dears,

i need to be notified when i call some one and he already have other call.so i need to know that i am on waiting

4 REPLIES
Cisco Employee

Re: notification the recipient have another call

FYI, you need to mention what you're using (CUCM, CME, etc) and not just your problem, or what you want to do to get assistance.

I'll assume CUCM, there is no way to do what you're asking, the phone will ring for any call that arrives to the line as long as it's below the busy trigger.

There is no way to provide some other ring back tone or cadence for this.

The only option would be to have the phone do NOT ring, send the call to CUC, and then play the busy greeting to let them know you're on a call.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Re: notification the recipient have another call

i have CUCM 10.5.there is no way that the  caller have screen notification that th eother part have call

Cisco Employee

Re: notification the recipient have another call

No, CUCM provides no way to do what you're asking.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
Cisco Employee

Re: notification the recipient have another call

The only option, would be to try presence enabled directories, but that would only work for users who call from within the enterprise, external callers would not see this.

Or if you have Jabber, see the status there.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
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