One CUPC user is stuck on Offline, but Available to others.
Troubleshooting one user who can login without a problem, and the client reads the contacts from the CUPS server, but it will only allow him to be in 'Offline' status. Also, he cannot see anyone else's status, and hence cannot IM anyone. However, when he is logged in, others show him as available. He can also use the softphone to recieve and place calls.
There are no problems reported in Server Health. I have verified that his CUCM username matches his AD username. This occurs wherever he logs in (on different clients), but doesn't if he logs into a different CUPS server (different domain). The only clue I can see is a packet I am seeing about a malformed SIP packet during subscription while I was packet-sniffing. Has anyone seen or heard of anything like this?
Re: One CUPC user is stuck on Offline, but Available to others.
Actually, I found the problem. Last week I had to change the domain name, which caused all internal contacts to be invalid and need to be recreated. I didn't know this user hadn't recreated his list. Normally, that wouldn't cause this problem, but this user, for reasons that will remain a mystery 'til the end o' time, had himself setup as a contact. Once I deleted that contact, his presence popped right up.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
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proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
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