As I await callback. I have one extension that when dialed gets a busy to unity. rings 3 times then on forward you go to busy. checked css, deleted in CM, and unity rebuilt to no avail. i think i have run out of places to check. any suggestions??
I would open Call Viewer in the Tools Depot and test it again. See if the call is even being presented to Unity. If not, you can start troubleshooting at the CCM side for this user. Make sure that all of your ports are registered properly and that all are answering.
Thanks for guidance. opened viewer and I don not see call hit unity, ports are registered and answering. very strange, cant see much in CM that would cause it. as i said i deleted dn and phone and rebuilt..
Please try to use this method to completely remove this DN before trying to re-build again.
**Remove this DN from all phones first;
Can you please try this method via the Route Plan Report;
Deleting Unassigned Directory Numbers
This section describes how to delete an unassigned directory number from the route plan report. Directory numbers get configured and removed in the Directory Number Configuration window of Cisco CallManager Administration. When a directory number gets removed from a device or a phone gets deleted, the directory number still exists in the Cisco CallManager database. To delete the directory number from the database, use the Route Plan Report window.
Thanks for assistance. deleted dn off phone,then went to route plan report and the dn did not show up anywhere. even if i go to device and cfwdall to an extension it just gets busy tone. i am stumped. we are going to do traces in morning. but geezus. I am a pbx guy on this new stuff and i miss the old monitor extension and see what the hell is going on. But i just got another report of this so i am up to to users.
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