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opeing greeting is not available

This is pretty basic, but I can't find the answer anywhere. A subscriber is set for supervised transfer to their phone and the call goes on hold if they are busy. The caller gets the option to press 1 to hold, 2 to leave message etc, but if they don't press a key it should go to the opening greeting but they hear

"sorry, opening greeting is not avialable"

Also get this if you call unity from a ip phone that has no subcriber associated with that extension.

Why is the opening greeting not avialable?

Thanks,

Stuart

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