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New Member

Operator see UC pilot number went UC fransfers calls to operator using Supervise Transfer.

Hi

A costumer wants a IVR which transfer a call after Locution to operator and if she is busy, put the call on hold.

I can do that using the "Supervise transfer" option in a "Call Handler/transfer rules" and "Put Callers on hold without asking"

The problem is the calling number that shows to the operator is the Voicemail pilot instead the original caller number because UC is forwarding  the call.

So, Is there any way to publish the original number when a Call Handler transfer the call using Supervise Transfer?

 

Thank you

 

Best Regards

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Hi Waldo, Have you tried

Hi Waldo,

 

Have you tried playing with this setting?

 

CallManager System Parameter:

 

Clusterwide Parameters (Device - Phone)

 

Display Original Calling Number on Transfer from Cisco Unity = True

 

Cheers!

Rob

2 REPLIES
Hall of Fame Super Red

Hi Waldo, Have you tried

Hi Waldo,

 

Have you tried playing with this setting?

 

CallManager System Parameter:

 

Clusterwide Parameters (Device - Phone)

 

Display Original Calling Number on Transfer from Cisco Unity = True

 

Cheers!

Rob

New Member

HiYes!! I was looking for it

Hi

Yes!! I was looking for it.

Thank you

 

Best regards

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