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New Member

Outlook click to dial with Extension Mobility


We could succesfully configure Click to Dial in Outlook through TSP. However when trying to use it with Extension Mobility, it is not working.

Would anyone know whether using this feature with EM requires specific config or it's not supported?

We use CCM 4.2.

Many thanks for your help,



Re: Outlook click to dial with Extension Mobility

Using the Cisco CallManager Administrator interface, create a user for each Microsoft Outlook user who wishes to use the contacts.Make sure that, in the global directory, the user has the Enable CTI Application Use checkbox checked as shown below, and that the IP Phone is associated with that user.Download the Cisco Telephony Service Provider installer from the Cisco CallManager Install Plugins.Double-click the downloaded executable. The installer proceeds to install Cisco TSP. Click Next.Choose the setup language. Click No when asked about multiple instances of Cisco TSP, unless you want to talk to

multiple Cisco CallManager clusters. Once the installation is finished, you need to configure Cisco TSP. To do so, go to Control Panel > Phone And Modem Options. When the Phone and Modem Options window opens,click the Advanced tab, then select CiscoTSP001.tsp and click Configure, as shown below.

The Cisco IP PBX Service Provider window opens. Select the User tab and provide your Cisco CallManager username and password.

Select the CTI Manager tab, and provide information about the primary and secondary Cisco CallManager servers, either an IP address or host name. Click OK to close the window. Open Microsoft Outlook and open the Contacts folder. Right-click one of the contacts that you want to call, then click Call Contact. The New Call window opens. Click Dialing Options to make sure you are using the correct line to call.In the newly-opened Dialing Options window, in the Connect Using Line area, select the line you want to use to call, then click OK. Back in the New Call window, click Start Call. Call status shows as Dialing. At this

point, the speaker on your IP phone activates, and you can hear the call progress.

When the call is connected, you see the Call Status as Connected. Closing this window ends the call. You can also end the call from the IP Phone, or by clicking End Call. Microsoft Outlook contacts can be used to dial on the IP phone. Right click on the contact, and select the Call Contact option. This triggers the Cisco Telephony Service

Provider (TSP) to dial that particular contact on an associated IP phone

New Member

Re: Outlook click to dial with Extension Mobility

Quick question- I followed these directions but under the "Connect Using Line", I do not see my IP Phone. Any ideas?

Will Rate Posts.


Re: Outlook click to dial with Extension Mobility

Hi Michael,

please confirm your CUCM end user has the phone associated and CTI application is enabled.

another issue might be an authentication error. check username/password in TSP config. are you using CUCM active directory integration?

you may also enable loggin of TSP to narrow down the problem.

so long, oliver

New Member

Re: Outlook click to dial with Extension Mobility

It looks like it was the wave drivers.

Thanks for your post, all suggestions were helpful.

New Member

Re: Outlook click to dial with Extension Mobility

bwilmoth - I know this is a bit old but these directions make no mention of the initial question "CTI Click to dial with EM". These directions spell out how to use the TSP with a hard phone association - not with EM. We're sitting in an environment with 100 users with EM and need to enable click to dial but it doesnt seem to work with EM. Has anyone set this up with EM and not assigned the phone to the person logging into the phone? Our staff rotates seating locations based on staff so its not feasible to constantly update phone assignments.

Thank you,