Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Announcements

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.

New Member

pb error presence sync CUCM database

Hi,

i installed a Cisco Unified Presence Server 8.6.2.10000-44 but i have a problem with the synchronisation with the database of CUCM .

The synchronisation works if i restart the service "CIsco UP Sync", if not i have this message :

Sync Completed, but currently failed to connect to the CUCM Database Monitor. Retrying... 2012-05-11 18:44:10

But in the CUCM Publisher status i have all stuff good :

Reachable
Successful

With the RealTime log i can see this error :

: 234280: CUP-STM: May 10 2012 08:14:33.360 UTC : %UC_CLUSTERMANAGER-3-CLM_UnrecognizedHost: %[NodeIP=172.16.3.10][ClusterID=][NodeID=CUP-STM]: ClusterMgr unrecognized host.

The 172.16.3.10 is my CUCM ...

Have you got an idea ?

Thanks for all,

Best regards,

Guillaume

Everyone's tags (6)
4 REPLIES
New Member

pb error presence sync CUCM database

Up please ?

New Member

pb error presence sync CUCM database

Pleeeeeeeeeeeeasssssse !!!

New Member

pb error presence sync CUCM database

Log obtenu :

: 355: CUP-STM: May 18 2012 08:46:39.241 UTC : %UC_RTMT-2-RTMT_ALERT: %[AlertName=SyslogSeverityMatchFound][AlertDetail= At Fri May 18 10:46:39 CEST 2012 on node 172.16.3.11, the following SyslogSeverityMatchFound events generated: SeverityMatch : Critical MatchedEvent : May 18 10:46:32 CUP-STM local7 2 : 167: CUP-STM: May 18 2012 08:46:32.398 UTC : %UC_CupSA-2-CUPSyncAgentCucmDbmonConnectionFailed: %[AppID=Cisco UP Sync Agent][ClusterID=][NodeID=CUP-STM]: Cisco UP Sync Agent service lost connection to the Cisco Database Layer Monitor service AppID : Cisco Syslog Agent ClusterID : NodeID : CUP-STM TimeStamp : Fri May 18 10:46:32 CEST 2012][ClusterID=][NodeID=CUP-STM]: RTMT Alert

Cisco Employee

pb error presence sync CUCM database

Hi Guillaume, Did you get any feedback on this ? I'm having a similar case with a Proof of Concept with a customer, btw do you have the Applicacation Server declared in CUCM with name or IP (CUPS on CUCM cluster).

Thanks !

1172
Views
0
Helpful
4
Replies