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New Member

pb error presence sync CUCM database


i installed a Cisco Unified Presence Server but i have a problem with the synchronisation with the database of CUCM .

The synchronisation works if i restart the service "CIsco UP Sync", if not i have this message :

Sync Completed, but currently failed to connect to the CUCM Database Monitor. Retrying... 2012-05-11 18:44:10

But in the CUCM Publisher status i have all stuff good :


With the RealTime log i can see this error :

: 234280: CUP-STM: May 10 2012 08:14:33.360 UTC : %UC_CLUSTERMANAGER-3-CLM_UnrecognizedHost: %[NodeIP=][ClusterID=][NodeID=CUP-STM]: ClusterMgr unrecognized host.

The is my CUCM ...

Have you got an idea ?

Thanks for all,

Best regards,


Everyone's tags (6)
New Member

pb error presence sync CUCM database

Up please ?

New Member

pb error presence sync CUCM database

Pleeeeeeeeeeeeasssssse !!!

New Member

pb error presence sync CUCM database

Log obtenu :

: 355: CUP-STM: May 18 2012 08:46:39.241 UTC : %UC_RTMT-2-RTMT_ALERT: %[AlertName=SyslogSeverityMatchFound][AlertDetail= At Fri May 18 10:46:39 CEST 2012 on node, the following SyslogSeverityMatchFound events generated: SeverityMatch : Critical MatchedEvent : May 18 10:46:32 CUP-STM local7 2 : 167: CUP-STM: May 18 2012 08:46:32.398 UTC : %UC_CupSA-2-CUPSyncAgentCucmDbmonConnectionFailed: %[AppID=Cisco UP Sync Agent][ClusterID=][NodeID=CUP-STM]: Cisco UP Sync Agent service lost connection to the Cisco Database Layer Monitor service AppID : Cisco Syslog Agent ClusterID : NodeID : CUP-STM TimeStamp : Fri May 18 10:46:32 CEST 2012][ClusterID=][NodeID=CUP-STM]: RTMT Alert

Cisco Employee

pb error presence sync CUCM database

Hi Guillaume, Did you get any feedback on this ? I'm having a similar case with a Proof of Concept with a customer, btw do you have the Applicacation Server declared in CUCM with name or IP (CUPS on CUCM cluster).

Thanks !