We are running an Avaya G3R V9.5 with Unity 3.1(6). I have read lots of posts on this, but still cannot get this to work on our Unity system. If I pick up a PBX call and want to transfer it to another persons voicemail greeting, the way I understand it, I should be able to press transfer the persons extension then #2. Is this correct or have I missed the ball completely? Any help here would be greatly appreciated.
Unless you've done some specific configuration on your PBX, I would not expect this to work. When you press transfer you should get dialtone from the PBX. When you dial the extension, the person's phone should start to ring. Unity is not yet involved here. If you dial the #2 immediately after the extension, I imagine the PBX will ignore it.
The most generic way to transfer someone directly to a particular mailbox without ringing an extension is as follows...
- initiate the transfer (press transfer button)
- dial Unity's pilot number (or press a VM button)
- if prompted for password, press *
- if prompted for ID, press #
- at opening greeting dial the extension, immediately followed by #2
- release the transfer (typically by hanging up)
Many phone systems may offer short-cuts to this but they vary from manufacturer to manufacturer. Perhaps someone else can give you hints specific to the Avaya G3.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
endpoints and other SIP related issues. Even though these traces are in
clear text, these texts can be gibberish unless you understand fully
what they mean. This document attempts to br...
Please find the attached HTML document, download and open it on your PC.
This provides an easy to use form where you simply answer a few
questions and it will render the proper jabber-config.xml file for you
to copy/paste. There is built in logic to verif...
CUCM Database Replication is an area in which Cisco customers and
partners have asked for more in-depth training in being able to properly
assess a replication problem and potentially resolve an issue without
involving TAC. This document discusses the bas...