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New Member

Personal Assistant and Unity Integration Not Working

Can anyone offer advice on the following?

I've got Personal Assistant (running with CallManager 4.1 with DCD) which I'm trying to integrate with Unity 4.1.

When the user says "voicemail" I can see it passed the DCD User ID ("8988") in our case. Clearly there is no 8988 is Unity (it used standard ids such as ssmith) so it can't find the correct mailbox.

Is it possible to add some sort of alias to the mailbox so 8998@customer.com works as well as their existing ssmith@customer.com - and does anyone know if this works?

I enclose a log where you'll see 8898 not working, but sending a user id of 'ssmith' (which matches the Unity alias) does:

Thanks,

Stu

1 REPLY
New Member

Re: Personal Assistant and Unity Integration Not Working

You need to have a Corporate Directory attribute that matches a Message Store attribute. If the DCD User ID is the Extension (DN), use the following in Messageing Config in PA:

Corporate Directory: cn

Message Store: ciscoEcsbuDtmfid

Use the Test Attributes button. When you enter a DCD ID, it should return the matching user in Unity.

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