04-08-2009 02:37 PM - edited 03-18-2019 10:51 PM
Hello, I have my Presence server and CCM server integrated with LDAP.
I can add my contacts to chat with them, no problem, however when I try to cal them, it says "Bad Number" and displays the 10 digit number.
On CCM we have 4 digit extensions, I configured Directory Lookup Dial Rules and still doesn't work, this is the output of my rule from the Presence Server CLI
admin:run sql select * from applicationdialrule
pkid name description numbeginwith numofdigits digitsremoved prefix priority tkapplicationdialrule
==================================== ==== ================ ============ =========== ============= ====== ======== =====================
3069fef3-3c96-6156-df38-1a5f0cbf6993 Corp Corporate Office 4 0 916484 1 2
What am I doing wrong
thanks
Solved! Go to Solution.
04-09-2009 08:55 AM
nope. my book said "application dial rule" is for making phone calls. "directory lookup rule" is for name resolution. :)
Michael
04-10-2009 12:53 PM
Use these dialing rules, they work perfect.
04-13-2009 10:39 AM
create a specific pattern in the application dialing rules.
For example, the one I suggested had a 10 digit rule for xxx-xxx-xxxx this would blanket everything in 10 digits.
Create a new rule and put it before the blanket rule. If you digits in the directory are 408-555-xxxx, put in that rule. if the number starts with 408555xxxx, then strip out the 408555xxxx
It should work then.
Like a translation pattern right? you must have a translation pattern to strip this out for 4 digits? For when people use their IP phones and scroll through the directory, and select a 10 digit number, a translation pattern should strip this and give only 4 digits to dial.
04-09-2009 07:36 AM
You should configure the rule as "application dial rule" instead of "directory lookup dial rule".
Don't forget to restart SyncAgent and CUPC to refresh the rule.
Michael
04-09-2009 07:58 AM
OK,
and how do I differentiate between an internal call and a call from the contacts from outlook, if I wanted to use CUPC to place a call from the outlook contact list?
I need to create a rule very similar but I need to append a 9 before the call is routed
04-09-2009 08:01 AM
your book said to configure directory dial rules for the internal calls and application dial rules for external calls
I'm confused now
thanks
04-09-2009 08:55 AM
nope. my book said "application dial rule" is for making phone calls. "directory lookup rule" is for name resolution. :)
Michael
04-13-2009 08:18 AM
my bad, sorry for the confusion
04-13-2009 08:37 AM
I have a question though.
If I configure the application rules to dial out, and the directory rule for name resolution. however if I look for one of my contacts and try to call her, it attempts a 7 digit call, instead of a 4 digit call. how can I address this? in other words when I try to call my contacts how do I make it an internal call instead of an external ?
On the CCM Directory the users have the full number(10 digits) however the phones have 4 digits only. If i do a right click on the user it shows the 10 digit number and attempts to place a call through the PSTN, how do I avoid it and force it to be an internal call?
thanks
04-13-2009 10:39 AM
create a specific pattern in the application dialing rules.
For example, the one I suggested had a 10 digit rule for xxx-xxx-xxxx this would blanket everything in 10 digits.
Create a new rule and put it before the blanket rule. If you digits in the directory are 408-555-xxxx, put in that rule. if the number starts with 408555xxxx, then strip out the 408555xxxx
It should work then.
Like a translation pattern right? you must have a translation pattern to strip this out for 4 digits? For when people use their IP phones and scroll through the directory, and select a 10 digit number, a translation pattern should strip this and give only 4 digits to dial.
04-13-2009 11:26 AM
that did the trick
thank you very much
04-13-2009 11:41 AM
cool! Glad that worked. Yeah, dial patterns, and overlap and multiply take a bit to work out the kinks. You think you have it licked, then it screwed something else up. bah!
cheers
04-10-2009 12:53 PM
Use these dialing rules, they work perfect.
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