I have installed CUPC 7.0 for Mac and I have got a kind of problem with it - it does not see the status of other users. It is configured for Deskphone, it shows its own presence status, I can place calls to other phones, and another CUPC 7.0 that I have got on PC machine can see the Mac user as "Available". But there is nothing on the Mac CUPC screen in Contacts field and in Recent field I can see calls to and from PC CUPC but without any presence status. PC CUPC shows everything all right and CUCM and CUPS settings for PC CUPC and Mac CUPC are the same. Any idea what it might be?
Also one more thing. Both PC CUPC and Mac CUPC are setup for Deskphone mode and controlling 7965 phones with Video enabled. But for some reason on both CUPC screens the icon for placing a video call is greyed-out. Any reason why?
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...