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Community Member

Personal Comunicator - Desk Phone Unavailable

I have a working CUCBE 7.1. I am integrating Presence and have followed all of the Doc in my configuration.

I am able to log onto presence with my Personal Communicator and the Line ID is correct but I cannot choose my phone to control.

At one point it did show up and worked - but the next time I started UPC it could not find the phone.

I am sure I have the configuration correct - can anyone point me in the right direction on how I can troubleshoot this to determine why it is failing at this point.

Thanks,

Heath

4 REPLIES
Red

Re: Personal Comunicator - Desk Phone Unavailable

1) Set trace to detailed from CUPC > Help.

2) Recreate the problem and create a problem report.

3) Upload problem report here.

Michael

http://htluo.blogspot.com

Community Member

Re: Personal Comunicator - Desk Phone Unavailable

Thanks for the response.

1. Help menu I can set "Enable Detailed Logging" - is that the same?

I'll do that now.

Thanks,

Heath

Community Member

Re: Personal Comunicator - Desk Phone Unavailable

Here it is....

Community Member

Re: Personal Comunicator - Desk Phone Unavailable

Just an update... I was able to fix this. After running a trace I determined that I had a phone assigned to me that was not the phone I was trying to control.

Thanks for all the help.

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