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Community Member

Phone call counts

I need to find out how many calls have been received on an extension. I am relatively knew to CM and not sure how to go about doing so. Will someone give me some guidance? TIA - Jake

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Community Member

Re: Phone call counts

You can use CDR and search by Extension.

If you are using Callmanager 4.x this link should help

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/service/4_1_3/ccmsrvs/sscar.html

In CUCM 5.x and later process is slightly diffrent

Community Member

Re: Phone call counts

We are running 7.X and I was able to run the report I needed. Thanks for you assistance!

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