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Phone Line Reorder issue

Neeraj Nair
Level 1
Level 1

   When trying to Reorder the Phone lines from the "Modify Buttons " tab we get an error

"Update failed. One of the required fields on the page has the same value as an entry that

already exists in the database. Please check the corresponding Find List page to verify

your entry does not exist".

CUCM version--> 7.1.5.10000-12

I am using a 7965 phone and am logging into the phone using Extension Mobility Service. The phone has a 7916-24 Line expansion module connected to it.

On my Device Profile I have created around 15 DN's but am unable to reorder those DN's. This affects only one phone and Ihav etried deleting and recreating the Device Profile.

Any suggestions

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