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New Member

Phone Presence not working on CUPC

CUCM 7.1.3

CUPS 7.0.2

I am trying to get phone presence functionality working but I'm having trouble. CUPS troubleshooting is green and CUPC client status (Available/Away/etc) is working fine. I have captured packets on CUPS and I do not see the SIP messages coming from CUCM. What logs can I look at on CUCM to make sure these messages are being sent?

Thanks,

-mike

1 ACCEPTED SOLUTION

Accepted Solutions
Red

Re: Phone Presence not working on CUPC

If configuration looks good, try the following:

1) On CUCM, reset SIP trunk

2) On CUPS, restart Presence Engine (PE).

If that didn't work, you'll have to restart "Cisco CallManager" service on CUCM.

Michael

http://htluo.blogspot.com

4 REPLIES
Super Bronze

Re: Phone Presence not working on CUPC

Hi

Probably best to verify your config first..

Have you made line associations to the user (not device associations)? Browse to the DN, go to the bottom of the page, and then click 'add users'...

Have you set up the publish trunk?

Aaron

Aaron Please remember to rate helpful posts to identify useful responses, and mark 'Answered' if appropriate!
New Member

Re: Phone Presence not working on CUPC

Background info:

SIP Proxy and Presence Engine services are running on CUPS

User has been licensed to use CUP and CUPC

I am able to log in to  CUPC

CUPC client status working successfully

SIP trunk ("CUPS-SIP-Trunk") created with port 5060 (CUPS 7.x) on CUCM

CUCM service parameter for CUP PUBLISH trunk = "CUPS-SIP-Trunk"

Presence Gateway on CUPS configured as CUCM PUB server

CUPS configured for "Enable SIP Publish on CUCM" ("CUPS-SIP-Trunk" selected)

User configured in DN configuration section "Users associated with line" (as an FYI - device association also configure for CTI purposes)

Red

Re: Phone Presence not working on CUPC

If configuration looks good, try the following:

1) On CUCM, reset SIP trunk

2) On CUPS, restart Presence Engine (PE).

If that didn't work, you'll have to restart "Cisco CallManager" service on CUCM.

Michael

http://htluo.blogspot.com

New Member

Re: Phone Presence not working on CUPC

Mike,

Thanks! That did the trick. I reset the trunk and the PE and phone status works now.

You da man.

-mike

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