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Silver

Phone view. CCM 4.1.3 and Unity 7.02

15:51:29 Trying to connect to 10.10.1.11:80

15:51:29 Connect succeeded - Trying to retrieve devices from 10.10.1.11

15:51:29 Attempting to retrieve the list of phone devices

15:51:29 from CUCM/CCM. This may take a moment...

15:51:29 Successfully retrieved the list of

15:51:29 586 phone devices from CUCM/CCM..

15:51:29 Retrieving registration status and device info for

15:51:29 device list items 1 to 200 of 586.

15:51:30 Error: Phone View - WinHttpReceiveResponse failed in OpenRequest

15:51:30 Phone View - SelectCmDevice OpenRequest failed

15:51:30 Error: Phone View - RetrieveDevices failed to call SelectCmDevice

15:51:30 Failed to retrieve devices from 10.10.1.11 - will try next server (if any)

Looks like something wrong with CCM.

What am I doing wrong?

Randy

3 REPLIES
Cisco Employee

Re: Phone view. CCM 4.1.3 and Unity 7.02

Please follow the troubleshooting steps contained at the following url:

http://www.cisco.com/en/US/products/sw/voicesw/ps2237/products_tech_note09186a0080883f88.shtml

The information has not changed between Unity version 5.0 and 7.0(2)

Silver

Re: Phone view. CCM 4.1.3 and Unity 7.02

I tested this in the lab and the only thing that I can think of that is different is CCM is using MLA in production where it is not working.

Note: If you are integrated with Cisco CallManager 4.x and if Multi-Level Admin is configured on Cisco CallManager, the Multi-Level Admin username and password might need to be used for the credentials.

I am using my username and password, how do I know what the Multi-Level Admin username and password is? I thought I was but maybe this is the issue. Some buttons in CCMAdmin are greyed out that is why I think this might be the issue.

Randy

Re: Phone view. CCM 4.1.3 and Unity 7.02

Did you ever get a resolution for this? I have same issue.

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