Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. If you'd prefer to explore, try our test area to get started. And see here for current known issues.


Phone view. CCM 4.1.3 and Unity 7.02

15:51:29 Trying to connect to

15:51:29 Connect succeeded - Trying to retrieve devices from

15:51:29 Attempting to retrieve the list of phone devices

15:51:29 from CUCM/CCM. This may take a moment...

15:51:29 Successfully retrieved the list of

15:51:29 586 phone devices from CUCM/CCM..

15:51:29 Retrieving registration status and device info for

15:51:29 device list items 1 to 200 of 586.

15:51:30 Error: Phone View - WinHttpReceiveResponse failed in OpenRequest

15:51:30 Phone View - SelectCmDevice OpenRequest failed

15:51:30 Error: Phone View - RetrieveDevices failed to call SelectCmDevice

15:51:30 Failed to retrieve devices from - will try next server (if any)

Looks like something wrong with CCM.

What am I doing wrong?


Cisco Employee

Re: Phone view. CCM 4.1.3 and Unity 7.02

Please follow the troubleshooting steps contained at the following url:

The information has not changed between Unity version 5.0 and 7.0(2)


Re: Phone view. CCM 4.1.3 and Unity 7.02

I tested this in the lab and the only thing that I can think of that is different is CCM is using MLA in production where it is not working.

Note: If you are integrated with Cisco CallManager 4.x and if Multi-Level Admin is configured on Cisco CallManager, the Multi-Level Admin username and password might need to be used for the credentials.

I am using my username and password, how do I know what the Multi-Level Admin username and password is? I thought I was but maybe this is the issue. Some buttons in CCMAdmin are greyed out that is why I think this might be the issue.


Re: Phone view. CCM 4.1.3 and Unity 7.02

Did you ever get a resolution for this? I have same issue.