03-12-2008 10:35 PM - edited 03-18-2019 08:36 PM
Hi
Is there a way to create groups in the phone book (Make Call)?
If not, is there any way to program a much nicer phone book that can use the agent to call?
If only it could be maximized...
Perhaps a newer version has an improved phonebook?
03-18-2008 02:52 PM
IPCC Express (3.x) the phonebook was a .CSV file in the Desktop_config/config folder. In IPCC Express 4.X, phonebooks are saved internally and not as a .CSV file.
03-18-2008 04:57 PM
Hi Nicky,
Have you tried using the "Notes" field for your groups?
You can click on any of the column headings from the "Make a call" screen to sort by that field.
Also, if you're inclined to use keyboard over the mouse, Alt-P will move you to the first entry in your phone book. Typing the first few letters of the entry skips directly to that entry.
Cheers,
-James.
03-19-2008 01:34 AM
Hi
Yes I have tried the notes field.
I even added extra fields to the phonebook, but it is not enough.
The phonebook window is fixed in size and there isn't a lot of room for extra columns.
The problem is that I need to call secondlevel groups. There is several for windows, *nix, applications and at night the numbers change.
Therefore I need to group them somehow.
I need some kind of API og a better phonebook for that
03-19-2008 08:50 AM
Hi Nicky,
I feel your pain. The newer versions of CAD don't seem to have any improvements to the personal phone book over the version you're running.
The only workaround I can think of for your case would be to use the integrated web browser (if that's enabled on your version).
If you export your contacts into a table, you can use the Prototype javascript library to make it sortable.
There's a live demo here: http://www.millstream.com.au/upload/code/tablekit/
Cheers,
-James.
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