Multiple voice mail ports configured in Callmanager. First user hits "Message" button and immediately gets voice mail prompt. While that user is checking messages, next person who hits "Message" button gets a ringing tone and then the voice mail system prompts for password. Assume first first voice mail number is 8000, and the next is 8001. 8000 shows up on the first users screen when message button is hit. 8000 shows up on the second users phone screen and then switches to 8001 after 4 ringing tones. Anyone have any ideas why this is happening ? Thanks for your replies.
Re: Phones Get Ringing When Hitting Messages Button
What version CCM? Unity? Unity TSP?
Did this used to work fine, or new setup/changes made?
Check the unity server, under status monitor then port monitor and see if there are any ports stuck or hung, or not processing calls at all. The timer on the call may be excessively long. Usually first few ports i've seen this with where message button rings on phone - outside callers don't easily notice a problem since they are hearing ringing already, but the messages button doesn't normally get ringing so stands out to user.
I've had a few clients recently who updated to 8.01 TSP have ports on unity side stop responding and unity needing to stopped/started or server rebooted to get the ports back to active state. Sometimes clicking on hung port in status monitor and reset did it, but sometimes it just hung and did nothing.
The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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