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Playing VM through phone causes login prompt

Whenever I try to play back VM from the computer to the phone it brings up a user logon prompt. I've un/re-installed, still didn't fix it. It's happening to 2 of 100 people. any guidance?

12 REPLIES

Re: Playing VM through phone causes login prompt

Make sure that the Unity server name is correct in VMO options.

Brandon

New Member

Re: Playing VM through phone causes login prompt

Yeah, it's right, but it is still prompting for server/username/password

Re: Playing VM through phone causes login prompt

Also make sure the AD account is not locked out or the password expired.

Brandon

New Member

Re: Playing VM through phone causes login prompt

Checked, not locked out or expired.

New Member

Re: Playing VM through phone causes login prompt

Just logged her in on my computer and it worked, on her computer it doesn't validate.

Re: Playing VM through phone causes login prompt

Try the following:

1. Open regedit.

2. Go to HKEY_USERS\SID\Software\Cisco Systems\Cisco Unity\Media Master\Profiles

3. Delete any profiles listed

4. Close Outlook

5. When you open Outlook it will reconfigure VMO.

Brandon

New Member

Re: Playing VM through phone causes login prompt

I did that, and it did reconfigure VMO. It's still prompting for user/pass/domain and errors with "Access was denied when connecting to the voice server. To use the telephone you must be logged into Windows using the account associated with your subscriber account." Thanks for the help BTW, this has been driving me nuts

Re: Playing VM through phone causes login prompt

Go to Control Panel -> User Accounts -> Manager passwords (This can be a couple of different places). If there are any entries there, remove them.

Is the account you're logged into Windows as the same as the Unity account?

Brandon

New Member

Re: Playing VM through phone causes login prompt

No entries in the manage passwords, the account is the same. Also, when she logs in from my machine it works

Re: Playing VM through phone causes login prompt

One option would be to rename her profile in c:\documents and settings, have her log back in so a new profile gets created and setup Outlook/VMO again. If that works, you could copy documents, favorites, etc from the old profile to the new.

Brandon

New Member

Re: Playing VM through phone causes login prompt

we just started a new profile for her this week, and the problem was happening before then as well. I've also un/reinstalled office 2003.

New Member

Re: Playing VM through phone causes login prompt

anybody have any clues?

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