Whenever I try to play back VM from the computer to the phone it brings up a user logon prompt. I've un/re-installed, still didn't fix it. It's happening to 2 of 100 people. any guidance?
Try the following:
1. Open regedit.
2. Go to HKEY_USERS\SID\Software\Cisco Systems\Cisco Unity\Media Master\Profiles
3. Delete any profiles listed
4. Close Outlook
5. When you open Outlook it will reconfigure VMO.
I did that, and it did reconfigure VMO. It's still prompting for user/pass/domain and errors with "Access was denied when connecting to the voice server. To use the telephone you must be logged into Windows using the account associated with your subscriber account." Thanks for the help BTW, this has been driving me nuts
Go to Control Panel -> User Accounts -> Manager passwords (This can be a couple of different places). If there are any entries there, remove them.
Is the account you're logged into Windows as the same as the Unity account?
One option would be to rename her profile in c:\documents and settings, have her log back in so a new profile gets created and setup Outlook/VMO again. If that works, you could copy documents, favorites, etc from the old profile to the new.
we just started a new profile for her this week, and the problem was happening before then as well. I've also un/reinstalled office 2003.