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New Member

Please Wait while i transfer your Call

Hello ,

I configured auto attendant greeting but i would like to remove this message when i transfer call from the opening greeting to paticular extinsion " Please Wait while i transfer your Call"

So , i would like to record my own message instead. Any advise

Regards,

1 ACCEPTED SOLUTION

Accepted Solutions
Hall of Fame Super Red

Re: Please Wait while i transfer your Call

8 REPLIES
Hall of Fame Super Red

Re: Please Wait while i transfer your Call

New Member

Hi Rob!!!!This is Enrique

Hi Rob!!!!

This is Enrique Villasana, right know I have a similar issue.....I have a Unity ver 10.5 platform and my customer requires to change the "wait while I transfer your call" for a recording in Spanish....

The weblink you provided here is not available right now.

Do you know where I can get information to solve this issue?

Thanks in advanced for your always useful help!!

Enrique

Cisco Employee

Have you already installed

Have you already installed the spanish locale???

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Thanks for asking Jaime, No

Thanks for asking Jaime, No we didn't, but my client requires to use a customer recording, so I would like to know if we can do that, replace Cisco default recording " Please Wait while i transfer your Call"...with a customer recording

 

Enrique Villasana

Cisco Employee

No, this was only possible in

No, this was only possible in the old Unity where you had access to the wav files, in CUC, you only get the default messages from the locales.

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
New Member

Jaime thanks for your very

Jaime thanks for your very fast answer.

As I understand I must install the spanish locale..

Is this available for Unity ver 10.5?? or it has changed to other name?

I will try it and let you know.

Thanks again for your interest.

Enrique Villasana

New Member

thanks Jaime

thanks Jaime

New Member

Hello Jaime.We already did it

Hello Jaime.

We already did it!

We installed "uc-locale-es_CO-10.5.2.1-1.cop.sgn" on both Unity servers following procedure here: http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/connection/10x/install_upgrade/guide/10xcuciumgx/10xcuciumg050.html#pgfId-745912

But after we installed on both servers, we don't have access to the spanish language " Only default english".

Did we miss another procedure??

Best regards

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