I had the same question once, and licensing team told me that I'll have to upgrade my PLM from 10.5 to 11.5, and it is not enough to install the license definition files (don't know if I believed them, heh).
Anyway, once you upgrade to 11.5 you can place 10.x and 11.x licenses on it. Also, 10.x licenses are valid also for 11.x clusters, so you won't have any issues. I would recommend to upgrade anyway.
BTW, all the above I did myself and it is all working fine.
And... if you're using HCM-F server (if you're on HCS deployment like me) you'll also have to upgrade this server, too.
Contact Center users dial out/call customers from their computers via a desktop based application like Cisco Finesse Agent / CAD (Cisco Agent Desktop) application or any other 3rd party application.As per organizational process the requirement is ...
i want share with you my setup, how i configure TMS 15.6.0 with SQL 2012:
-first of all this deployment design in LAB just for practice, my deployment contain SQL and TMS in same server if you need to install TMS in another server yo...