Speech connect is designed to allow callers to say the employee name or a department name. I've doen this quite a few times, it works great. Just make sure to import employees from the Speech Connect server itself. It doesnt work well over http.
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...