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Populate ECC variable on CAD - IPCC Express

HI,

I am having problem in populating the ECC variables values. When I run the script in reactive mode I can see it is collecting correct variable values but for some reason it is not getting displayed at Agent desktop. Agent does the the ECC Variable names but no data.

I've configured couple of ECC variable and added to default layout.

In the script, I've configured Set Enterprise info Variable name, userlayout.default.

If someone has done it before, pl help.

Thanks for your time.

2 REPLIES
Bronze

Re: Populate ECC variable on CAD - IPCC Express

I think some issues in your IPCCX scipt, so verify that one. Use the following guide "Cisco Unified Contact Center Enterprise

Troubleshoot and Alerts".

http://www.cisco.com/en/US/products/sw/custcosw/ps1844/tsd_products_support_troubleshoot_and_alerts.html

VIP Super Bronze

Re: Populate ECC variable on CAD - IPCC Express

Your first issue is that it should be:

Name: "user.layout"

Value: "default"

I've gone through setting enterprise data in more detail in a previous post: http://forum.cisco.com/eforum/servlet/NetProf?page=netprof&forum=Unified%20Communications%20and%20Video&topic=Contact%20Center&topicID=.ee6fe12&fromOutline=&CommCmd=MB%3Fcmd%3Ddisplay_location%26location%3D.2cc1c7b2

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