I am having problem in populating the ECC variables values. When I run the script in reactive mode I can see it is collecting correct variable values but for some reason it is not getting displayed at Agent desktop. Agent does the the ECC Variable names but no data.
I've configured couple of ECC variable and added to default layout.
In the script, I've configured Set Enterprise info Variable name, userlayout.default.
I'm not able to access my old voice mail messages all of a sudden. The recording says something like 'the message is currently not available'. This has never happened before in all the years I have been using this system. I have t...