We use a Unity 4(0)1 unified messaging with Exchange 5.5 which is tied into our Norstar PBX using a 4 port analog board. Now we are experiencing the following issue: Sometimes when a call comes in for a certain extension, if the owner of that extension is listening for his messages the new caller will be dumped in the main mailbox without having the chance of leaving a message to the owner of the extension. The caller could leave a message on the main mailbox.
I noticed that we rarely use all 4 ports, and while testing this issue max 3 ports were used.
Could be a port setting in Unity or it could be something related to the PBX programming
IntroductionCUCM Routing RulesDial String implementation PolicyCUCM Routing LogicSIP URI Call Routing Analysis+++ Case Study: 1 ++++++ Case Study: 2 +++Conclusion
Over the last few months, I have had the privilege of working on SI...
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