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New Member

Pre attend

Is it possible to play a message to a caller before the call is answered? I am not talking playing a message when you are in a queue, i mean when you call a service you always get a message. I don't have Unity or IPCC. Just CUCM 6.1

Thanks in advance.

2 REPLIES
Cisco Employee

Re: Pre attend

Not with just CUCM, you need Unity, CUC or UCCX/UCCE.

CUCM is just a call control agent and has no place to record or configure this behavior.

HTH

java

if this helps, please rate

HTH

java

if this helps, please rate

www.cisco.com/go/pdi
VIP Super Bronze

Re: Pre attend

You could also use a TCL script on the gateway before routing it to CUCM, but I wouldn't recommend it.

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