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Presence 6.1 CUPC 7.0 only 2 users status does not change to "on phone"

Hi

I have 6.1 presence 6.1 CUCM and CUPC 7.0

All the clients are connected fine phone status updates are working.

Only two users are having problems updating their status when on the phone. their outlook status updates are correct.

I tried restarting syc agent, SIP Proxy. The show server health is all green. Phone CTI is also ok.

Have Incoming/Outgoing ACL set to ALL. SIP trunk subscribe CSS is correctly set.

Can anyone help further than this?

Thanks and REgards

Shruti

1 ACCEPTED SOLUTION

Accepted Solutions
Cisco Employee

Re: Presence 6.1 CUPC 7.0 only 2 users status does not change to

This is usually caused by not having the line association done correctly.

You need to go to the line config page and at the bottom of that page make sure their user name is defined.

Not to be confused with associating a device/primary-line to a user that you do on user page.

HTH

3 REPLIES
Cisco Employee

Re: Presence 6.1 CUPC 7.0 only 2 users status does not change to

This is usually caused by not having the line association done correctly.

You need to go to the line config page and at the bottom of that page make sure their user name is defined.

Not to be confused with associating a device/primary-line to a user that you do on user page.

HTH

Red

Re: Presence 6.1 CUPC 7.0 only 2 users status does not change to

Chris is right. In addition to that, Subscribe CSS doesn't matter on CUCM 6.x or above.

Michael

http://htluo.blogspot.com

New Member

Re: Presence 6.1 CUPC 7.0 only 2 users status does not change to

Thanks

that association was there. I deleted and re-added it and resolved my problem

thanks for the help

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