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New Member

Presence 8.5 - Cisco UP Sync Agent WONT START

I have recently installed a fresh Presence 8.5 server and configured everything according to the document.

I am at the step where I need to sync my users but the Cisco UP Sync Agent will not start... it hangs in STARTING for a while then says its activated but not actually running.

Here what I see in the trace, I highlighted the errors in red below.

I checked under the CUCM Publisher configuration, the username and password is section and everything reachable.

Publisher Reachability (pingable)     Reachable Reachable

Publisher Connectivity (via AXL)     Connected Connected

Publisher Security Login (IPSec)     Successful Successful

Publisher Version     7.1.5.33900(10)

2012-05-03 16:37:41,686 INFO  [main] conf.ServiceTraceSetting - TraceSetting: Prev - Level=DEBUG nFile=250 fSize=1024000 path=/var/log/active/epas/trace/epassa/log4j/syncAgent.log

2012-05-03 16:37:41,693 INFO  [main] conf.ServiceTraceSetting - TraceSetting: New - Level=INFO nFile=250 fSize=1048576 path=/var/log/active/epas/trace/epassa/log4j/syncAgent00033.log

2012-05-03 16:37:41,694 INFO  [main] sync.CcmSyncAgent - alarmInit: hostName=CCS-UCPRES01/172.16.36.14

2012-05-03 16:37:41,744 INFO  [main] sync.CcmSyncAgent - Alert AddMonitors return val=0

2012-05-03 16:37:41,749 INFO  [main] sync.CcmSyncAgent - SyncAgent is running on Publisher node.

2012-05-03 16:37:41,776 INFO  [main] sync.ConfigInfo - host=172.16.36.10 username=Administrator ccmversion= isfirststart=true

2012-05-03 16:37:41,780 INFO  [main] security.Log4jEncLogger - Entering decryptPassword

2012-05-03 16:37:42,636 INFO  [main] security.Log4jEncLogger - decryptPassword was successful

2012-05-03 16:37:42,648 INFO  [main] sync.AxlClient - Get Sync Agent service parameters from DB

2012-05-03 16:37:42,653 INFO  [main] sync.AxlClient - ForceSync = false

2012-05-03 16:37:42,653 INFO  [main] sync.AxlClient - AXL Fetch Size = 2000

2012-05-03 16:37:42,701 INFO  [main] sync.SoapUtil - Created new SOAP connection.

2012-05-03 16:37:42,709 INFO  [main] sync.ConfigInfo - host=172.16.36.10 username=Administrator ccmversion= isfirststart=true

2012-05-03 16:37:42,709 INFO  [main] security.Log4jEncLogger - Entering decryptPassword

2012-05-03 16:37:42,709 INFO  [main] security.Log4jEncLogger - decryptPassword was successful

2012-05-03 16:37:42,986 ERROR [main] sync.SoapUtil - com.sun.xml.messaging.saaj.SOAPExceptionImpl: java.security.PrivilegedActionException: com.sun.xml.messaging.saaj.SOAPExceptionImpl: Bad response: (401Unauthorized

2012-05-03 16:37:42,986 ERROR [main] sync.SoapUtil - com.sun.xml.messaging.saaj.client.p2p.HttpSOAPConnection.call(HttpSOAPConnection.java:191)

2012-05-03 16:37:42,987 ERROR [main] sync.SoapUtil - com.cisco.epas.sync.SoapUtil.sendMessage(SoapUtil.java:200)

2012-05-03 16:37:42,987 ERROR [main] sync.SoapUtil - com.cisco.epas.sync.SoapUtil.getSoapReply(SoapUtil.java:262)

2012-05-03 16:37:42,987 ERROR [main] sync.SoapUtil - com.cisco.epas.sync.SyncUtil.getCcmVersion(SyncUtil.java:976)

2012-05-03 16:37:42,987 ERROR [main] sync.SoapUtil - com.cisco.epas.sync.CcmSyncAgent.main(CcmSyncAgent.java:75)

2 REPLIES
New Member

Presence 8.5 - Cisco UP Sync Agent WONT START

TAC figured it out, you CAN NOT have any special characters in your AXL account password. I had "@" and "~" which are invalid and will cause the service to fail.

Bronze

Presence 8.5 - Cisco UP Sync Agent WONT START

Thanks for letting us all know!

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