Presence IM chat fail

[rupam_chakra1983]

Hi

We have observed that the IM messages is failing in CUPC version 7.0.2 and getting a undeliverd message.

Plz let me know how toi start the troubleshooting for the same.

Regards

[Christos Georgiadis]

I would start by taking a sniffer trace from the client PC.

I have seen DNS issues causing this in the past.

Regards,

Christos

[rupam_chakra1983]

Hi                                   Christos

Thanks for the reply.However i tried pinging the presence server using the hostname and it was successful.

Can you plz elaborate a little bit how can DNS be a issue.

This will be a great help.

Regards

Rupam Chakraborty