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New Member

Presence IM chat fail

Hi

We have observed that the IM messages is failing in CUPC version 7.0.2 and getting a undeliverd message.

Plz let me know how toi start the troubleshooting for the same.

Regards

2 REPLIES

Re: Presence IM chat fail

I would start by taking a sniffer trace from the client PC.

I have seen DNS issues causing this in the past.

Regards,

Christos

New Member

Re: Presence IM chat fail

Hi                                   Christos

Thanks for the reply.However i tried pinging the presence server using the hostname and it was successful.

Can you plz elaborate a little bit how can DNS be a issue.

This will be a great help.

Regards

Rupam Chakraborty

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