02-14-2012 09:40 AM - edited 03-19-2019 04:24 AM
I've set up a Presence server (8.5.1) and managed to stumble my way into getting everything working and synched with LDAP/CUCM.
Unfortunately, I'm getting the following error when attempting to message: Failed to send instant message to remote participant. [2100]
The message actually does go thru to the recipient with no problem. System Diagnostics show no issues.
Any Ideas?
Gareth
02-17-2012 12:23 PM
Hey Gareth,
Can you check the release notes for defect CSCtj54308 ? I think it applies in your case
HTH,
Christos
02-20-2012 06:16 AM
Christos,
The indicates an upgrade from 7.x to 8.x. Sadly, this is a fresh install. But I have narrowed down the issue to a single user.... me. All other test users can IM between themselves with no errors.
Gareth
02-20-2012 10:46 AM
Hi Gareth,
Can you try the following commands from cli ?
Admin: run pe sql ttreg select * from contact where fk_aorpkid like '%msmith%';
Admin: run pe sql ttreg select * from registration where fk_aorpkid like '%msmith%';
Admin: run pe sql ttreg select * from aor where aorpkid like '%msmith%';
where userid is msmith. Replace the userid with your userid
Are there any results ? Or do you get 0 rows found ?
HTH,
Christos
02-23-2012 07:38 AM
Christos,
I had tried that before and did it again just now. Each command returns "0 rows found"
Gareth
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