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Community Member

Presence Licensing Questions

I'm looking to understand licensing on Presence. I work for a Cisco Partner and we've registered our software from the Unified Workspace for Partner's Software and Licensing Kit. The Presence license provides what appears to be a node license, however I beleive I'll need CUPC licenses. When I run the Troubleshooter, I get this message under licensing:

"Verify Sync Agent has sync'ed over relevant data (e.g. devices, users, licensing information) Warn Users: 162 Devices: 341 Licensed CUP Users: 0 Please verify that the data counts listed are valid. New devices, end users and licensing are configured on the Cisco Unified Communications Manager Administrative GUI. Also please verify the Sync Agent service is up and running via the Serviceability application "

Community Member

Re: Presence Licensing Questions

Here's our Status/Licensing Summary:

Publisher: x.x.x.x

Sync Status: Completed 2008-09-29 10:59:16

No. End users: 162

No. Phone Devices: 244

No. Licensed Cisco Unified Presence (CUP) End users: 0

No. Licensed Cisco Unified Personal Communicator (CUPC) End users: 0

No. Assigned Microsoft Office Communicator (MOC) End users: 0

Community Member

Re: Presence Licensing Questions

I have the same error...did you ever get any resolution?

Community Member

Re: Presence Licensing Questions

There was no problem with Presence... I just had to enable the licensing in Communications Manager: Go to System>Licensing>Capabilities assignment. Resync Presence and the CUPC licensed endpoints will show up.

Good luck.

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