Presence line status for extension mobility profiles not working

[s-bruening]

Hi all,

we are running 6.1.1 and Presence 6.03. So far Presence is working correctly for normal IP Phones with assigned lines. The presence status in the personal communicator changes to the correct state when a contact is using his phone.

BUT, presence is not working for Extension Mobility Profiles. When Users are logged in, the presence status in the personal communicator is always "available" and is not going to any other status, unless the user sets his presence status manuelly to unavailable.

Any ideas? Or is this just not supported?

[Tommer Catlin]

Here is a run down on Presence and EM.

http://www.cisco.com/en/US/docs/voice_ip_comm/cucm/admin/5_1_3/ccmfeat/fsprsnc.html

I would check the "subscribe" piece of EM for that profile. But run through the list anyways to double check all the settings. (there alot to be aware of)

Cheers