think it depends on the licensing scheme your going with. The old scheme is a license for each feature so if you want MPX, Presence then your need to buy licenses for each. The new scheme ive seen is one license for each user that will cover every thing. From this good Q&A doc;
These are the paths to get to each CCX logs through CLI. They may be helpful if you are having issues accessing RTMT or downloading logs through it.
If you want to download them you have to prefix "file get " and you can add one of the options (re...