Prime Provisioning UCXN Infrastructure sync error

[rbblue234]

Hi all,

When trying to do an Infrastructure sync for unity connection 10.5, I'm getting the following error.

Failed to sync infrastructure data.IPT-0600: Software - Failed to create PortGroup object instance: Inventory Exception:DFC Exception IM-0022 [ERROR]: More than one object with model path -- Global Resources --:PortGroup.ID='981-70c9f38b-13c2-4e4d-bb07-59513d66962c' was found | Cause - Inventory Exception:DFC Exception IM-0022 [ERROR]: More than one object with model path -- Global Resources --:PortGroup.ID='981-70c9f38b-13c2-4e4d-bb07-59513d66962c' was found
syncInfrastructure:errorCode=600

UCXN is in a HA setup and working as expected. any thoughts?

[ALEKSANDR BELAKOV]

Hi , I had the same issue few days ago when I did the set-up CUC with CUCM using Turnk, I did the following :

CUC Administration

Telephony Integrations

Port Group

SIP Transport Protocol **UDP**

[IvanRomanov_2]

I had the same error. The problem appears when you try to configure the port group with two different servers (PUB and SUB) CUCM or TFTP. The workaround I found is to create two different port groups. One group for PUB and one SUB.