Problem changing greetings in unity connection in bulk edit mode.
I have problems changing greetings in bulk edit mode for existing users, about 800. I select all users-->bulk edit-->edit-->greetings-->standard-->greeting enable with no end data, my personal recording-->recordings-->select language-->play record-->open file, upload file and save. After this I test the greeting and works well. The strange problem is that next day the uploaded greeting is not played, instead the system default greeting is played. I have tested several times in several days with the same behaviour. If I upload the prompt separately to an user the new prompt persists next days as it expected. Unity Version 184.108.40.20600-10.
Any cores showing up during the timeframe the issue occurs.
Also check through RTMT (Real Time Monitoring Tool) the application logs to see if there is any event related.
-You are updating 800 users at once, if you do with less let's say 13 can it be reproduced?
-Do you have any locales (languages) installed?
-The account you use to do the changes is it the default admin account or a custom admin account, if using a custom one such as account with Tech, HelpDesk, Greeting, Audio Text roles or any other double check using the Default admin account to perform the bulk edit update.
-Also does the issue reoccur if the recording is done via the TUI (Telephone User Interface) and not uploaded?
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the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
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