Problem changing greetings in unity connection in bulk edit mode.

jlcembellin · ‎12-26-2013

I have problems changing greetings in bulk edit mode for existing users, about 800.
I select all users-->bulk edit-->edit-->greetings-->standard-->greeting enable with no end data, my personal recording-->recordings-->select language-->play record-->open file, upload file and save. After this I test the greeting and works well.
The strange problem is that next day the uploaded greeting is not played, instead the system default greeting is played. I have tested several times in several days with the same behaviour. If I upload the prompt separately to an user the new prompt persists next days as it expected.
Unity Version 9.1.2.10000-10.

davrojas · ‎12-26-2013

Hello jlcembellin,

Check replication (if it is a cluster),ntp and cores via CLI:

utils dbreplication runtimestate

utils ntp status

utils core active list

Replication should reflect a (2) the link below should help you recognize the Replication state between the nodes:

https://supportforums.cisco.com/docs/DOC-13672#Checking_Current_Replication_

NTP should be stratum 4 or below.

Any cores showing up during the timeframe the issue occurs.

Also check through RTMT (Real Time Monitoring Tool) the application logs to see if there is any event related.

-You are updating 800 users at once, if you do with less let's say 13 can it be reproduced?

-Do you have any locales (languages) installed?

-The account you use to do the changes is it the default admin account or a custom admin account, if using a custom one such as account with Tech, HelpDesk, Greeting, Audio Text roles or any other double check using the Default admin account to perform the bulk edit update.

-Also does the issue reoccur if the recording is done via the TUI (Telephone User Interface) and not uploaded?

Regards,

David |>∋(K

jlcembellin · ‎12-27-2013

Hi David, thanks for your answer.

admin:utils dbreplication runtimestate

DB and Replication Services: ALL RUNNING

DB CLI Status: No other dbreplication CLI is running...

Cluster Replication State: BROADCAST SYNC Completed on 1 servers at: 2013-10-01-16-41
Last Sync Result: SYNC COMPLETED 603 tables sync'ed out of 603
Sync Errors: NO ERRORS

DB Version: ccm9_1_2_10000_28
Repltimeout set to: 300s
PROCESS option set to: 1

Cluster Detailed View from MAD01-CUC-01 (2 Servers):

                         PING        CDR Server    REPL. DBver& REPL. REPLICATION SETUP
SERVER-NAME IP ADDRESS   (msec) RPC? (ID) & STATUS QUEUE TABLES LOOP? (RTMT) & details
----------- ------------ ------ ---- -------------- ----- ------- ----- -----------------
MAD01-CUC-01 172.17.0.35 0.093 Yes (2) Connected 0   match Yes   (2) PUB Setup Completed
MAD01-CUC-02 172.17.1.35 0.798 Yes (3) Connected 0   match Yes   (2) Setup Completed

admin:
[Kadmin:utils dbreplication runtimestate

DB and Replication Services: ALL RUNNING

DB CLI Status: No other dbreplication CLI is running...

Cluster Replication State: BROADCAST SYNC Completed on 1 servers at: 2013-10-01-16-41
Last Sync Result: SYNC COMPLETED 603 tables sync'ed out of 603
Sync Errors: NO ERRORS

DB Version: ccm9_1_2_10000_28
Repltimeout set to: 300s
PROCESS option set to: 1

Cluster Detailed View from MAD01-CUC-01 (2 Servers):

                         PING        CDR Server    REPL. DBver& REPL. REPLICATION SETUP
SERVER-NAME IP ADDRESS   (msec) RPC? (ID) & STATUS QUEUE TABLES LOOP? (RTMT) & details
----------- ------------ ------ ---- -------------- ----- ------- ----- -----------------
MAD01-CUC-01 172.17.0.35 0.037 Yes (2) Connected 0   match Yes   (2) PUB Setup Completed
MAD01-CUC-02 172.17.1.35 0.706 Yes (3) Connected 0   match Yes   (2) Setup Completed

admin:utils ntp status
ntpd (pid 29473) is running...

remote refid st t when poll reach delay offset jitter
==============================================================================
*192.168.1.16 192.168.101.4 4 u 736 1024 377 0.443 -19.323 5.288

synchronised to NTP server (192.168.1.16) at stratum 5
time correct to within 430 ms
polling server every 1024 s

Current time in UTC is : Fri Dec 27 07:57:50 UTC 2013
Current time in Europe/Madrid is : Fri Dec 27 08:57:50 CET 2013
admin:utils core active list
No core files found

The deployment is with spanish locale. No problems changing the greeting with TUI. The account is the admin default account.

Regards