Problem in Cisco Unified IP Phone 8961: How to register in Cisco Unified Communications Manager 7.1.(3)

[tunesmith]

Hi,

I am trying to register our 8961 Cisco IP Phone to register to the CUCM 7.1.3 but it doesn't seem to appear in the list of the phones supported. Upon further research, we found out that it is actually a SIP Phone. We tried registering it as a SIP Phone, however we cannot find any user/password field in the phone itself.

I hope anyone can help out.

[Chris Deren]

Which exact version of CUCM are you running as this phone is supported on 7.1(3a)SU1 =7.1.3.21900-4 and newer:

http://www.cisco.com/en/US/prod/collateral/voicesw/ps6788/phones/ps10451/ps10511/data_sheet_c78-565397.html

HTH,

Chris

[tunesmith]

CUCM 7.1.3.30000-1

Regards,

Roi

[Chris Deren]

You may need to download latest device pack for version 7.1.3:

cmterm-devicepack7.1.3.33031-1.cop.sgn

http://software.cisco.com/download/release.html?mdfid=282421166&flowid=5328&softwareid=282074299&release=7.1(5.36121)&relind=AVAILABLE&rellifecycle=&reltype=latest

HTH, please rate all useful posts!

Chris

[tunesmith]

Will this update affect existing ATA 186 in our network?

Thanks Sir!

Roi

[Chris Deren]

It may change the firmware version, if you do not want to update any firmware versions you will need to take a note of your current firmware versions under device defaults and then change it back after installing the device pack.

HTH,

Chris