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Community Member

problem starting Click-To-Call 8 on Windows 7

I installed the latest Click To Call version 8-0-2540. My operating system is Windows 7 Pro 32 bit.

On startup I get Microsoft .NET Framework error :

click2call.jpg

The detailed log is here:

See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.

************** Exception Text **************
System.ArgumentNullException: Value cannot be null.
Parameter name: value
   at System.String.IndexOf(String value, Int32 startIndex, Int32 count, StringComparison comparisonType)
   at Cisco.ClickToCall.ClickToCall.PreferencesForm.linkMoreOrLess_LinkClicked(Object sender, LinkLabelLinkClickedEventArgs e)
   at Cisco.ClickToCall.ClickToCall.PreferencesForm.LoadSettings()
   at Cisco.ClickToCall.ClickToCall.PreferencesForm.PreferencesForm_Load(Object sender, EventArgs e)
   at System.Windows.Forms.Form.OnLoad(EventArgs e)
   at System.Windows.Forms.Form.OnCreateControl()
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.ContainerControl.WndProc(Message& m)
   at System.Windows.Forms.Form.WmShowWindow(Message& m)
   at System.Windows.Forms.Form.WndProc(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)


************** Loaded Assemblies **************
mscorlib
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
    CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
clicktocall
    Assembly Version: 8.0.2540.0
    Win32 Version: 8.0.2540.0
    CodeBase: file:///C:/Program%20Files/Cisco%20Systems/Click%20to%20Call/main/exe/clicktocall.exe
----------------------------------------
System.Windows.Forms
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Windows.Forms/2.0.0.0__b77a5c561934e089/System.Windows.Forms.dll
----------------------------------------
System
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Drawing
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Drawing/2.0.0.0__b03f5f7f11d50a3a/System.Drawing.dll
----------------------------------------
log4net
    Assembly Version: 1.2.10.0
    Win32 Version: 1.2.10.0
    CodeBase: file:///C:/Program%20Files/Cisco%20Systems/Click%20to%20Call/main/exe/log4net.DLL
----------------------------------------
Cisco.ClickToCall.Common.i18n
    Assembly Version: 0.0.0.0
    Win32 Version: 0.0.0.0
    CodeBase: file:///C:/Program%20Files/Cisco%20Systems/Click%20to%20Call/main/exe/Cisco.ClickToCall.Common.i18n.DLL
----------------------------------------
System.Configuration
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Configuration/2.0.0.0__b03f5f7f11d50a3a/System.Configuration.dll
----------------------------------------
System.Xml
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Xml/2.0.0.0__b77a5c561934e089/System.Xml.dll
----------------------------------------
clicktocall.resources
    Assembly Version: 8.0.2540.0
    Win32 Version: 8.0.2540.0
    CodeBase: file:///C:/Program%20Files/Cisco%20Systems/Click%20to%20Call/main/exe/en/clicktocall.resources.DLL
----------------------------------------
Cisco.ClickToCall.Common.Core
    Assembly Version: 0.0.0.0
    Win32 Version: 0.0.0.0
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Cisco.ClickToCall.Common.Core/0.0.0.0__61541c5ee3826d68/Cisco.ClickToCall.Common.Core.dll
----------------------------------------
Cisco.ClickToCall.Controls.NotifyWindow
    Assembly Version: 0.0.0.0
    Win32 Version: 0.0.0.0
    CodeBase: file:///C:/Program%20Files/Cisco%20Systems/Click%20to%20Call/main/exe/Cisco.ClickToCall.Controls.NotifyWindow.DLL
----------------------------------------
System.Security
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4951 (win7RTMGDR.050727-4900)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System.Security/2.0.0.0__b03f5f7f11d50a3a/System.Security.dll
----------------------------------------
3yxpgtjf
    Assembly Version: 0.0.0.0
    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
wlm6kdaq
    Assembly Version: 0.0.0.0
    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
    CodeBase: file:///C:/Windows/assembly/GAC_MSIL/System/2.0.0.0__b77a5c561934e089/System.dll
----------------------------------------
System.Data
    Assembly Version: 2.0.0.0
    Win32 Version: 2.0.50727.4927 (NetFXspW7.050727-4900)
    CodeBase: file:///C:/Windows/assembly/GAC_32/System.Data/2.0.0.0__b77a5c561934e089/System.Data.dll
----------------------------------------
Cisco.ClickToCall.Controls.LoadingCircle
    Assembly Version: 0.0.0.0
    Win32 Version: 0.0.0.0
    CodeBase: file:///C:/Program%20Files/Cisco%20Systems/Click%20to%20Call/main/exe/Cisco.ClickToCall.Controls.LoadingCircle.DLL
----------------------------------------
Cisco.ClickToCall.Common.WebDialer
    Assembly Version: 0.0.0.0
    Win32 Version: 0.0.0.0
    CodeBase: file:///C:/Program%20Files/Cisco%20Systems/Click%20to%20Call/main/exe/Cisco.ClickToCall.Common.WebDialer.DLL
----------------------------------------

************** JIT Debugging **************
To enable just-in-time (JIT) debugging, the .config file for this
application or computer (machine.config) must have the
jitDebugging value set in the system.windows.forms section.
The application must also be compiled with debugging
enabled.

For example:

<configuration>
    <system.windows.forms jitDebugging="true" />
</configuration>

When JIT debugging is enabled, any unhandled exception
will be sent to the JIT debugger registered on the computer
rather than be handled by this dialog box.

1 ACCEPTED SOLUTION

Accepted Solutions
Community Member

Re: problem starting Click-To-Call 8 on Windows 7

I had the same problem. And I use workaround.

In my case it helps if I change regional settings to US English, do installation and settings. When starting application next time error still aprears, but you can ignore it and ClickToCall is working anyway.

In my case you also don't see settings when trying to edit them and I have my usual regional settings.

Regards,

matjaž

10 REPLIES
Community Member

Re: problem starting Click-To-Call 8 on Windows 7

I have exactly the same problem on Windows XP SP3 32-bit.

Community Member

Re: problem starting Click-To-Call 8 on Windows 7

Same problem - W7 x64 Office 2010

Community Member

Re: problem starting Click-To-Call 8 on Windows 7

Hello,

what file you was using for this installation?

regards,

Trad

Community Member

Re: problem starting Click-To-Call 8 on Windows 7

Hi Trad,

The problem I believe was in the installation of my PC, or some problematic SW. I tested it on three other PCs without a problem.

BR

Alex

Community Member

Re: problem starting Click-To-Call 8 on Windows 7

Hi Trad,

the file is: ClickToCallK9.exe.

Regards

Community Member

Re: problem starting Click-To-Call 8 on Windows 7

Hi All

I saw this problem in several clients.

did some one got an answer from Cisco TAC?

I opened a case but didn't get a real answer yet.

Community Member

Re: problem starting Click-To-Call 8 on Windows 7

I had the same problem. And I use workaround.

In my case it helps if I change regional settings to US English, do installation and settings. When starting application next time error still aprears, but you can ignore it and ClickToCall is working anyway.

In my case you also don't see settings when trying to edit them and I have my usual regional settings.

Regards,

matjaž

Community Member

Re: problem starting Click-To-Call 8 on Windows 7

Thanx, it finally works!

Before you switch back to the original regional settings, make sure you have made all the configuration settings because the configuration windows will be blank after the revert...

Regards, Borut

Community Member

Re: problem starting Click-To-Call 8 on Windows 7

Thank you so very much matjaz! I had the same problem with local Finnish settings as region, but that helped.

Is that really so, that Cisco doesn´t care about customers outside "US English" region...

Community Member

Re: problem starting Click-To-Call 8 on Windows 7

Hi all

this problem is solved with an ES version of click to call.

you probably can't get it from the site but you can open a TAC and ask for it.

that is what I did.

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