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Problem to add CUCM for the Service Monitor


I'm trying to add the CUCM for the CUSM(Service Monitor) and the Last Contact Status to CDR/CDRM DB is always "Waiting for Data"(According picture 1 attached). Due this issue, none Phone were added to service monitor.


I checked the credentials and all credentials are OK and the CUSM was added into CDR  Billing Application Server list(picture 2).

I attached 2 pictures about the issue.
Picture 1: Service Monitor- Data Source Credentials Status
Picture 2: CUCM - CDR Management

Someone have any tips?

Thanks,

Luis

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