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Community Member

Problem with after hours in Cisco Unity 5.0.1

hi,

I have configured cisco unity for after hours calls. It is like after 5 pm every day the call should go to the voicemail box for the the operator phone. But this getting disconnected every time after this welcome messge is played. it is not going to the voice mail.

can any one please comment.!!!

2 REPLIES
Hall of Fame Super Red

Re: Problem with after hours in Cisco Unity 5.0.1

Hi Mohamed,

Check the mailbox for the After Greeting Setting;

After Greeting

Indicate the action that Cisco Unity performs after the greeting plays:

**Take Message - Cisco Unity records a message from the caller. Click the Take Message link to view the Messages page.

Say Good-Bye - Cisco Unity plays a brief good-bye, and the call is disconnected. Click the Say Good-Bye link to view the Good-Bye call handler.

Send Caller To - Cisco Unity sends the call to the destination that you select:

Call Handler - Sends the call to the call handler that you select.

Directory Handler - Sends the call to directory assistance.

Greetings Administrator - Sends the call to a conversation for changing call handler greetings over the phone.

Hang Up - Disconnects the call. Use carefully; unexpected hang-ups can appear rude to callers.

Interview Handler - Sends the call to the interview handler that you select.

Sign-In - Sends the call to the subscriber logon conversation.

Subscriber - Sends the call to the subscriber that you select.

Hope this helps!

Rob

Community Member

Problem with after hours in Cisco Unity 5.0.1

Hi All,

         I am trying set up after hours greetings. The greeting is played but after 8 times ringing. My customer does not want to hear the rings they want to hear direct greeting. I set up transfer rule to greeting in after hours call handler but still it is not working. Please tell me what I should do next to make it work.

Thanks,

Mostafa

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