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Problem with Connector for Microsoft CRM 4.x

We have Callmanager 6.1 Standart, we want to connect it with Microsoft CRM 4.0

We have server with MS Windows Enterprise Server 2008 64bit and MS CRM 4.0 on it.

On this server we tried to install CiscosMSCRMCallConnector410.

During install we are stuck with this erorr:

„

DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog

The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2835. The arguments are: ErrorIcon, ErrorDialog,

Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _2DC2F65A_90EF_4FD5_9A1A_10B4A7A8C664, location: C:\Program Files (x86)\Cisco Systems\CUCCServer\ServerInstallerHelper.exe, command: -upgradeconfig -nowarn

MSI (s) (FC:E8) [16:11:41:291]: Product: Cisco Unified CallConnector for Microsoft Dynamics CRM Server -- Error 1722. There is a problem with this Windows Installer package. A program run as part of the setup did not finish as expected. Contact your support personnel or package vendor. Action _2DC2F65A_90EF_4FD5_9A1A_10B4A7A8C664, location: C:\Program Files (x86)\Cisco Systems\CUCCServer\ServerInstallerHelper.exe, command: -upgradeconfig -nowarn

Action ended 16:11:41: InstallExecute. Return value 3.

Action 16:11:41: Rollback. Rolling back action:

„

Any ideas?

  • Unified Communications Applications
1 REPLY
Bronze

Re: Problem with Connector for Microsoft CRM 4.x

DEBUG: Error 2835: The control ErrorIcon was not found on dialog ErrorDialog is error which mean some package is not working during instaltion. This is an intermittent problem that occurs when installation or upgrading the media driver during installation. This error would happen when the driver was trying to be updated and some other app still had the driver open.Try the bug id CSCdx51632.

http://www.cisco.com/en/US/docs/voice_ip_comm/cust_contact/contact_center/cisco_unified_crm_connector/installation/guide/Cisco_Unified_CRM_Connector_Implementation_and_Administration_Guide_for_Microsoft_CRM_Oracle_Peoplesoft_Salesforce_Revised2008061...

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