Problem with Presence server while using IM client on Cisco Cius

[zbyszek_85]

Hi all,

I've installed CUCM 8.6, CUPS 8.6 and everything works ok except situation in which I run IM client on Cisco Cius, after that everyone who was logged to CUPC lose connection to CUPS. Did you meet with similar situation?

BR,

Zbigniew

[Maciej Karpinski]

What CUPC version do you have on the PCs?

We had the same problem with Jabber for IPhone and har to upgrade to CUPC 8.5.5 on the PCs

[zbyszek_85]

I have CUPC 8.5.2

[Maciej Karpinski · Accepted solution]

Ok, thats the problem, you need to upgrade CUPC

I think this was solved in 8.5(3) but there are a lot of other bugs that are solved in 8.5(5)

CSCtq21385

CUPC users get logged out when a user logs into jabber  android/iPhone
Symptom: Users using a CUPC client get logged out  when a user log into jabber Android/iPhone. Presence services logging out  repeatedlyConditions: The problem has been see with  users in the contact list of the user login into jabber  Android/iphone Workaround: None	Status FixedSeverity 2 - severe Last Modified In Last 7 DaysProduct Cisco Unified Communications SystemTechnology 1st Found-In 8.5(1) 8.5(2)Fixed-In Release-Pending
Related Bug Information IM&P Client on Cius  causes Windows CUPC crash Symptom: Windows CUPC client crashes for Cius  users contacts Conditions: Cius user signs in on their IP  and Presence Client. Any of their contacts who are on Windows CUPC version  8.5.1/8.5.2 see their CUPC crashing. Workaround: Upgrade to latest  Windows CUPC version 8.5.5 or later.