Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

Problem with "Unity permissions wizard"

I have setup a lab with "Exchange 2003" and "Unity 4.2" in order to test the integration...before we roll it out...however i encomposed an issue which is puzzling me. During the Cisco Unity permissions wizard, i reach the "Choose Mailstore" stage....when i press next i get the following error:

"The Cisco Unity Permission Wizard could not find any exchange 2000 or 2003 mailstore"

I have checked the error log file and i see the following:

AddAllMailstoresToRegistry() unable to find any Exchange 2000/2003 mailstore Error=[80004005] wizSelectMailstores.cpp:line(310)

I am using the permission wizard version

Exchange 2003 and Unity 4.2 are on seperate machines and i have confirmed that the Unity Account is part of the "Exchange Admins Group".

Has any one encountered this problem??...please help.

Thanks in Advance


Re: Problem with "Unity permissions wizard"

Do you have account on the box ? if not try adding the account

e.g. my servername is unityLab1 then account wud be unity_unityLab1 and then run PW

Also check Avcsmgr service is it started ..if not follow steps given in the link below

New Member

Re: Problem with "Unity permissions wizard"

Have you installed exhange 2003 management tools on your unity server?