Cisco Support Community
Showing results for 
Search instead for 
Did you mean: 

Welcome to Cisco Support Community. We would love to have your feedback.

For an introduction to the new site, click here. And see here for current known issues.

New Member

problem with replies in Unity mixed environment

We are running Unity in a mixed voicemail/unified messaging environment. We are having problems when a VM user leaves a voice message for a UM user, and then the UM user replies to the voice message with a text email. The VM user's mailbox gets the text email reply, but the user has no way to access it.

Is there any way to prevent emails that are not voice messages from getting into a VM only mailbox?

I'm not sure if the text to speach works with VM only mailboxes. If so can TTS be turned on for the VM mailboxes but not for the UM mailboxes? Our UM users do not want the TTS option.

Cisco Employee

Re: problem with replies in Unity mixed environment

There's no way to prevent the reply - Unity can't reach out and force Exchange to not allow you to reply to a legitimate sender. Some sites do name their VM only accounts with a string like "VOICE MAIL ONLY" in the display name or the like to act as a cue to the desktop user's that replying with text is not a good thing to do - but it's not going to prevent them from doing it again.

You can turn TTS on based on the class of service membership - presumably you're UM and VM users are associated with different COSes already so you can turn on TTS for the VM only users reasonably easily.

Cisco Employee

Re: problem with replies in Unity mixed environment

Check out the following link:

Cisco Unity Documentation Addendum, Release 4.2

Cisco Unity System Administration Guide

Changing How Cisco Unity Handles Messages That Contain Text (Cisco Unity with Exchange Only)

CreatePlease login to create content