Problems to active security calls.

[r.kuwahara]

Hello guys,

I’m having some problems to cryptography the calls using the CTL and CAPF Services, but it's not working.

I’m using the CUCM version 7.1.5 and I done the following procedures:
1 – In all cluster members, I activated in Cisco Unified CallManager Serviceability the CTL and CAPF Services;
2 – I activated the Smart Card service in administrative tools in several machines and I downloaded the Cisco CTL Client plugin from my CUCM. I tried to use several machines like Windows XP, W2003, W7 and W8 during this process;
3 – After installed the Cisco CTL plugin in each machine, I have tried to enable the security using the Cisco CTL Client, but it's not working. I inserted the Cisco Unified CallManager Administration login credentials, but when I was prompted to insert the security tokens, the system has not recognized any token to complete this procedure;
4 – I tried to use the following Cisco documentation that includes my CUCM version 7.1.5, but I have not found the SecurityTokenDriver8.2.exe software available in Cisco downloads page:

http://www.cisco.com/c/en/us/td/docs/voice_ip_comm/cucm/csa_token_ids/sec_tkn.html

5 – The only software available and related with the CTL Client was “CiscoCTLClient7_1_5.exe”, so I downloaded it, but it also did not worked.

Please, could you provided any tip with this problem? I really appreciate your assistance.

Regards,

Roberto

[Jaime Valencia]

You need to buy the USB tokens for this, once you get them, follow the instructions from the CUCM security guide, available on cisco.com

[r.kuwahara]

Hi Jaime,

We have purchased the Security Tokens from Cisco and followed several instructions available in Cisco and forums websites, but it's not working.

Thank you.

[Dennis Mink]

I have had the same issue with one of the two tokens I used in an implementation a while ago. I RMA-ed it and tried it again with the new one, no problem.  Two tokens being faulty though, hmm.

log TAC case, the lead time for replacements can be quite long.