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Community Member

Problems with ART

Hi,

Please could anyone shed some light on this issue.

When I run any system overview report on ART it is only displaying information up to a few weeks ago. However if I run a CDR report on any extension it is showing up-to-date information. Is there anyway I could identify what is causing this fault and a resolve before I carry out a reboot of the servers.

Kind regards

Richard.

2 REPLIES
Community Member

Re: Problems with ART

See if this help

Data is Absent in Reports Created by the CAR Tool

http://cisco.com/en/US/products/sw/voicesw/ps556/products_tech_note09186a008056bd4e.shtml

Community Member

Re: Problems with ART

Hi Asayani,

Thanks for the quick response, I will contact the customer and arrange to re-sync the databases.

Richard

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