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New Member

Problems with speed-dials in Assistant Console (IPMA)


We occurring two problems with Speed Dials in Assistant Console client for IPMA service. CUCM version is the latest one 8.6(2a) and IPMA
client was downloaded from CUCM plugins section.

Problem 1 - "Lost of speed dials due to use unconvertible UTF-8 character (outside range [a-zA-Z0-9])":

Assistant adds Speed Dial contains "local" (eg. Polish / German) character eg. "ó". Then quits the application. Application is successfully sending new Speed Dials configuration to CUCM (confirmed by sniffing the traffic).  Application is started again - it downloads Speed Dials configuration successfully from CUCM (again confirmed by sniffing the traffic) but unable parse it. Effect is totally disaster - all Speed Dials are lost (not single one with bad character). We did investigation - turned on debug trace in Assistant Console client + sniffing the traffic comes between client and CUCM. And problem is in Assistant Console client which don't accept it's own saved data. Error
from trace file:

10731: Sat Dec 17 19:07:50 GMT 2011 % ERROR!! Failed to parse user settings for: testassitant: org.xml.sax.SAXParseException: Character
conversion error: "Unconvertible UTF-8 character beginning with 0xb9" (line number may be too low).

Maybe some encoding change could help ? Users was informed that they should not use local characters but sometimes they're using it by mistake.

Problem 2 - "Wrong number if speed dial number begins with 0"

If we add Speed Dial with number starting with 0 (eg. 0221234567) then after application restart (exit and start) number is modified to totally different one. Eg. number 0221234567 turns into 38091127. Again we did investigation (sniffing the traffic) and problem is in Assistant Console client as it sent bad number to CUCM during application exit.

Anyone encounters  this problem ? Any solutions ?

Both issues doesn't occurss when we used older version of IPMA with CM 4.2(3).


New Member

Problems with speed-dials in Assistant Console (IPMA)

Hi Robert,

We have exactly the same issue.

We have opened a TAC case and the workaround was to download the new IPMA client from the Cisco website but unfortunatly that haven't solved the issue...

Have you found something on your side ?



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