Re: Problems with voice quality in integration between CME and C
Echo? If you really are hearing echo, something else is wrong. If it's local echo, then something's wrong with the speakerphone/headset locally. Remote echo can't be originated from CUE; it's simply playing packets. I doubt moving it to a different slot will help. I would recommend getting a sniffer trace from the phone and see whats there. You should probably open up a TAC case and grab the messages.log from the CUE. Maybe there are some errors there that could explain this. I would make sure you're trying multiple phones and that the audio really is going from CUE to phone directly. It could be something where it's taking some unexpected path, or there's a transcoder involved or something.
SIP traces provide key information in troubleshooting SIP Trunks, SIP
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Please find the attached HTML document, download and open it on your PC.
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