When you go into hold off a call handler or subscriber when the target extension is busy, if you're the first person in line Unity will try the extension then come back and tell you the extenion is busy and give you the option of sticking around or leaving a message - if you're back further in line you'll hear 30 seconds of music (there are 10 prompt files that are played in order here - out of the box they're all the same but you can stick other WAV files in here if you like) - after each 30 second snippet is played it'll check again to see if someone is ahead of them and it'll ask you if you'd like to keep holding or leave a message.
If you're not hearing this it's likely that you're not on hold in the Unity system but are on hold in the phone system (i.e. the call was released to a call queue or something along those lines). This is always the behavior Unity uses for internal holding and you can't chang it beyond editing the prompts played for hold music...
I've set up a workaround on some sites where different options were required, and have set the "press to hold key" to go to a call handler, which plays a greeting to the effect of "thank you for holding, you are in a queue, trying for an operator" - after the greeting the call handler is set to "attempt transfer for" the original called number.
This way you can have your own options in the greeting (leave message, try other dept etc) and still give the illusion of queuing.
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The short answer is that you don't.... That isn't entirely true while at
the same time it kind of is, but for the most part you don't configure
the softkeys. You enable or disable them via TCL. Here is the long
answer. Be sure to read the whole thing or e...
Topology: IP Phone > Switches > Microsoft NPS setup to forward 802.1x
proxy to > ISE 2.1 patch 3 Authentication: EAP-TLS using Cisco MIC SANs
Phone Models 802.1X support? 802.1x flavor Addtl Comment EAP-MD5 EAP-TLS
Cisco 3905 Y Y N Cisco 6911 Y Y N Cisco ...