Cisco Support Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Community Member

query regarding Manager & secretary feature.

My requiremnet is given below,

Secretary should be able to pick up managers phone and also if the manager doesn’t answer the call in 3 rings it should be forwared to secretaries extension. 

We dont want to user IMPA feature.

Thanks

1 REPLY

Re: query regarding Manager & secretary feature.

Sunil, I can think of following options if you dont want IPMA..

1. Configure a shared line ( with privacy feature ) among Manager & Sec's phone line. If mgr doesnt pickup, sec will.

2. Use Call Pickup feature by adding these 2 phones in one pickup group. But here the sec shd be able to see/hear the mgr's phone ringing, so that she picks it up if mgr is away from desk etc.

3. Mgr's phone can be fwded to sec's phone using CFNA setting equivalent to 3 ring duration. So that if mgr doesnt answer call for 3 rings, call gets diverted to sec's phone.

Please refere CUCM Feature & Services guide for these.


GP.

Pls rate helpful posts by clicking on stars below the post !!

179
Views
5
Helpful
1
Replies
CreatePlease to create content